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Frequently asked Questions

IndianProducts.com.Au makes it possible for you to procure the Indian Branded Beauty and Health Herbal / Ayurvedic Productsw, Leisure and Life Style products online. Today, especially for people living outside India, finding / buying genuine Branded Trusted / Reliable Indian products are a challenge. IndianProducts.com.Au addresses this challenge. Our idea is to make the Indian products available to those in need at the press of a few buttons. Our goal is to make the purchasing of Indian products as easy, convenient and economical as possible. To accomplish this, we have invested in state-of-the-art information systems and infrastructure along with professionals in the field. We're revolutionizing the distribution of Indian products by focusing on customer care and satisfaction and delivering savings and convenience to our customers worldwide.

IndianProducts.com.Au provides you with a enjoyable shopping experience and you can be assured of authentic quality and prompt delivery. All our products are door delivered and we stand by our quality and provide 100% Satisfaction Gaurantee.

No, orders are accepted only online after securing your payment through the credit card information submitted by you or through PayDollar and Ccavenue Accounts.

Our Online Payment Transactions are processed by Payza.eu and Ccavenue.com

There is no minimum purchase requirement. There is no maximum limit either. However, for your own safety against misuse of your credit card, we may require additional details before shipment.
At present we accept MasterCard Visa, American Express and Discover credit cards only. Customer can also transfer directly to our bank accounts or western union money transfer.
Your Credit Card details are accepted through the SSL protocol. All transactions are secured, powered by SSL encryption capable of processing Credit Card transactions insuring that the information is encrypted before it is transmitted.
Yes. Our shopping-cart software runs in Secure Mode on the customer's browser, using SSL ( Secure Sockets Layer ) to encrypt sensitive data such as credit card numbers. While selecting products and adding them to the Shopping Cart, the customer is in Non-Secure Mode. After he/she presses the Pay-Now button, we switch to Secure Mode in order to collect the billing and shipping information. All modern Web browsers support the SSL standard.
An online shopping cart is similar to the cart you use in physical supermarkets. You add items that you wish to purchase into it and proceed to pay for your order. You can add as many items you want from any of our stores.
After you have placed the order, you will get an e-mail confirming each order registered with us. Please check your e-mail and if you need any correction, you can email us before the items are shipped [ With in 1 working days time ].
The products will match the image on the website as the images have been taken from the vendors from whom the final order is sourced. The product specifications ( weight, size, color etc. ) mentioned with the product photos are only approximate. There may, hence, be a variation in the pictures and the respective products.
We procure the All the Products in India through strategic linkages. This arrangement enables our visitors to select from the choicest range of products made exclusively in India and not available anywhere in the world, right from their desktops.
Worldwide Delivery – For delivery of goods in 'Worldwide Delivery' section, the prices are accommodated to include the international shipping and handling charges. Shipping Time is 24 hours to 7 days depending upon the product availability. Transit Time is 7 to 15 days depending on the Address ( Country )
Worldwide Delivery – all the items are shipped to all the countries in the world.
Worldwide Delivery: For outside india we ship the items through Registered International AIRMAIL [ Free / Express Shipping ]. [ Transit Time 5 to 9 working days ]

Your order passes through following states before it finally enters the 'Shipped' state:

Processing: This is the default status for your order and it comes as soon as order is placed.

Processed: Your order / payment has been approved by our payment gateway. We are ready with the product and the order will be executed as per your specifications.

Shipped: Your order has been successfully shipped from our end; or

Cancelled: Your order could not be approved by our payment gateway or we are not in a position to deliver the goods due to some constraints.

You can cancel an item before it enters the shipment process. Usually if you email us within 24 hours of placing the order, we will be able to cancel your item(s) and refund your payment back to your card account.
You can send a mail to our Customer Service Group at support@indianproducts.biz and we will only be glad to help you